Case Manager: Prisoner Re-integration | Mid North, Northland Region
About us
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Case Manager: Prisoner Re-integration - Mid North, Northland Region
Full time, permanent position
Location: Based in Mid North location, 62 Gillies Street, Kawakawa
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whānau.
We are seeking a passionate and experienced Case Manager to join the Prisoner Re-integration Team, Northland Region.
What you'll be doing | He aha tāu e mahi ana
This is a challenging, exciting, and rewarding role that primarily focuses on working with Ara Poutama Aotearoa, Department of Corrections staff and stakeholders, streamlining the reintegration process for clients, and providing support where significant barriers exist.
The Prisoner Reintegration Case Manager will work closely with clients, both internal and external stakeholders to assist with the following key responsibilities:
Proactive case management of clients, providing transition support prior to the client’s release within the Region.
Providing specialised support service for clients post release in support of release plans.
Assisting clients with information on Work and Income products and services and supporting clients to apply where entitlement exists. This includes Steps to Freedom payments prior to release, where applicable.
Providing verification of inmate trust account balances to assist with the processing of Steps to Freedom payments pre-release where possible.
Providing support for the clients to make appointments with service centres as required.
What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū
We are looking for someone who can work in a fast paced, pressured environment and have the confidence to make good, considered decisions. You’ll have strong people skills and able to build strong networks and negotiate outcomes. You will be flexible in your approach to dealing with different people from a variety of backgrounds, understand their unique situation and challenges.
To be successful in this role, you will bring:
Strong interpersonal skills and an ability to develop trust and rapport quickly.
Sound decision making and problem-solving skills.
Sound computer skills and the ability to learn new systems and processes quickly.
Exceptional customer service skills, client focused.
You must have a full and clear NZ Driver’s License as you will be required to travel in this role.
What's in it for you l Nōu te rourou
You’ll join an inclusive and collegial environment where we celebrate achievements and prioritise action. Our team values diversity and we offer exciting career opportunities, on-the-job career development, secondments within the Ministry and to other government agencies, management support and training. We are working towards Te Ao Māori being embedded in the way we do things at MSD and we would love you to join us on this journey.
Our Core Values | Whanonga pono
Manaaki – We care about the wellbeing and success of people
Mahi tahi – We work together, making a difference for communities
Whanau – We are inclusive and build a sense of belonging and place
Tika me te pono – We do the right thing with integrity
Our values represent who we are and what we stand for. If this appeals to you and you are ready to take on this exciting challenge and make a meaningful contribution to our society, apply now!
For a further discussion about the role, please contact Kim Ashby, Manager Client Service Delivery by email: Kim.Ashby001@msd.govt.nz
Position Description
Salary range: $68,660.00 - $83,003.00
The starting salary for this role is $68,660.00 to $83,003.00 (B04) per annum in line with proven skills, experience, and performance.
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: Sunday, 1 December 2024
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
