Pae Arahi - Multiple Locations
Pae Ārahi o– Te Kooti Whenua - Māori Land Court
Position Base Flexible – Rotorua or Whanganui
Permanent Full Time
Te āhuatunga a Te Kooti Whenua Māori/About the Māori Land Court
“Kia tū hei Kooti Whenua Māori e tāwharau nei i te pae tangata, i te pae whenua, i te whare kōrero.”
“To be a Māori Court that provides a shelter for the people, their land and their kōrero.”
We are a Court of record. Te Ture Whenua Māori Act 1993 (our Act) recognises the significance of whenua Māori as a taonga tuku iho of special significance to Māori. Our role is to provide a Court service for owners of whenua Māori, their whānau and their hapū.
We are striving to be a tikanga based workplace and we look to live our tikanga values every day:
Whakamana - Respect
Whakamana is a process of mutual respect and understanding. A whakamana process will help the Ministry engage well with Māori communities, with the intent of these engagements based on positive impact and high trust.
Ko te tohu o te mana ko te whakamana - The measure of your mana is in how you enhance the mana of others.
Toka Tū - Integrity
Toka Tū (Moana) means to be solid and firm in our foundations, to be never wavering. To work and engage with integrity.
Kia toka tū moana - Be steadfast like a rock in the ocean
Akina - Service
Ākina means to encourage. Therefore, it is about doing what needs to be done without praise or the need to be recognised.
Kia manawa tītī To have the heart of the muttonbird
Eke Panuku - Excellence
Eke Panuku means to successfully overcome. Therefore, it is about going above and beyond to pursue excellence in all we do for the people we serve.
Kaua mā te waewae tūtuki engari mā te upoko pakaru Don't be discouraged by little setbacks, fight to the bitter end
For more information on what we do go to https://maorilandcourt.govt.nz
Te Haeata/The Opportunity
If you are a leader of leaders with extensive operational experience and knowledge, who is looking to lead teams that are passionate about delivering great customer service to support whenua owners, then we are wanting to hear from you.
Pae Ārahi are responsible for delivering nationally consistent services across their kahui with a key part of the role leading and developing teams.
As the leader of the regional service delivery team, you will be responsible for ensuring the delivery of high-quality customer service that supports our customers to achieve the aspirations they have for their whenua. You will be responsible for leading the delivery of nationally consistent service including addressing any variations contributed by your team and driving customer-focused delivery to maintain a high-quality customer experience.
You will work collaboratively to allocate resources across different sites, ensuring the successful execution of the overall service experience. A key part of your role will involve fostering an environment that encourages the use of Te Reo and the integration of Tikanga practices and protocols, ensuring cultural inclusivity in service delivery.
In addition to overseeing the quality of service, you will implement regular performance monitoring and use data to create action plans for continuous improvement, aligning with nationally consistent performance metrics.
Strong leadership is essential, and you will provide visible, hands-on guidance to team managers and staff, fostering a culture of accountability and performance. Setting clear, measurable, and achievable goals, you will regularly measure business performance against goals to drive improvements in both customer service and satisfaction, financial sustainability, and operational excellence. You will also identify and address any potential risks and issues across operations. Your focus will also be on employee development, promoting coaching and growth while reinforcing a culture of continuous improvement.
Building strong relationships with external stakeholders, the judiciary, and key user groups is also critical to maintaining a cohesive and effective service environment.
Ō pūkenga/Skills and Experience
To be successful in the role you'll need:
Ngā Kaupapa Māori
Competence in, or a willingness to become competent in, Te Reo Māori
An understanding of the principles of the Treaty of Waitangi
Senior management experience, in a customer service, service delivery environment
A tertiary qualification (or equivalent experience) desirable but not essential
The ability to read, understand and interpret complex documents, including legislation, financial, numerical and business information.
Experience managing and developing leaders
Experience establishing a high-performing culture
Proven leadership skill in a fast-paced, visible or public environment
Knowledge of the NZ justice and courts systems is desirable but not essential
Experience in change management and leading through change.
Mō mātou/About us
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.
Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.
Ngā painga o tēnei wāhi mahi/What's great about working here
We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:
4.6 weeks holiday leave
an online professional development portal
access to a variety of inclusive and proactive networks
See our full range of benefits here.
With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
Utu ā-tau/Salary
The appointing salary for this role will be between $128,129 and $179,192 based on skills and experience.
Tono mai/Apply
To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.
Applications close on 29 November; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.
If you have any questions, please contact recruitment@justice.govt.nz
