Student Interest and Conflict Resolution Adviser - Wellington
Do you enjoy working in a varied and dynamic environment?
Are you a highly organised self-starter and natural relationship builder?
Have you got experience in triage, behavioural risk assessment and complex case management?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a permanent, full-time Student Interest and Conflict Resolution Adviser to join the Tauria - Student Interest and Conflict Resolution team in Te Purengi - Student Experience and Wellbeing.
The role will be responsible to support the work of the Manager, Tauria - Student Interest and Conflict Resolution to manage student issues, behavioural risks, concerns, complaints to support a safe and inclusive community.
Key responsibilities:
Provide guidance and assistance to students and staff in areas of student safety, behavioural risk, interpersonal conflict and other student concerns
Effectively gather and assess information, as required, to ensure that concerns, complaints and conflict involving students are resolved at the earliest, and where appropriate, at the most informal level
Undertake complex case and complaints management, behavioural risk assessment and interventions to support behaviour change
Respond to sexually harmful behaviours to ensure students are aware of their support and reporting options, in an appropriate and timely manner
Provide facilitation and conflict resolution where appropriate to assist the student and staff community to address concerns through alternative avenues
Training and delivery of educational sessions under the direction of the Manager, Tauria - Student Interest and Conflict Resolution to contribute to safe and respectful communities
Ō pūmanawa - About you
This role is extremely rewarding for the individual who enjoys problem solving and innovative approaches to respond to harm and conflict.
The ideal candidate will:
be an excellent communicator and enthusiastic problem solver who brings an empathetic and organised approach to complex interpersonal issues
enjoy working in a varied and dynamic environment
thrive in this role if you enjoy working with people
have an ability to influence and manage conflict, attention to detail, and self-management skills
be a highly organised self-starter and natural relationship builder, who relishes navigating complex situations to achieve positive outcomes
have effective time management and forward planning to balance competing demands
maintain a high standard of service to both students and staff
have the ability to remain calm under pressure
thrive working with a diverse range of stakeholders.
Key requirements:
Experience in triage, behavioural risk assessment and complex case management
Experience and demonstrated skills in conflict resolution and complaints management
Strong oral and written communication skills
Demonstrated relationship building skills
Demonstrated ability to work effectively under limited supervision, including the ability to prioritise tasks, make defensible decisions, meet deadlines and manage unpredictable workload and challenges of the role
Proven ability to work with a wide range of students/staff from diverse backgrounds and cultures
Proven understanding of and commitment to the principles of the Treaty of Waitangi
Role description - Click here to see further information, including salary.
There are many benefits to working at Te Herenga Waka - Victoria University of Wellington, including being part of New Zealand's top research University.
Close date for vacancy: Thursday, 3 April 2025
We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date.
Contact details for vacancy
If you have any questions regarding this role please get in touch with Alex Zuur (alex.zuur-dutil@vuw.ac.nz).
Click "apply" and follow the process to enter your contact details, answer pre-screening questions, then attach a resume, cover letter, and any supporting documents.
Reference 1007520
